Booking. Com

Appalled at the reception on arrival at the above bed and breakfast. Unfortunately my surname Visagie might mislead people according my race. Greeted abruptly with large dogs and a denial that we booked, after showing them the Confirmation which stated that we could book in at 12h00, she wanted us to return at 15h00. We immediately said we would cancel and found accommodation in Summerstrand with a professional approach. Never will I book or recommend Booking. Com. Maybe they should equip there listing with a customer care training or list race. On cancellation I now have to forfeit a day's stay which I definitely think should be refunded. Emailing their customer care and explain my situation and listing my confirmation no, their reply was pathetic, no apology. Thanks for an unwelcoming reception in Port Elizabeth.