FM
Fredrick M
1 reviews | Active since Jan 2024
05 Jan 2024, 20:15
Cyber Crime
Urgent: @1XBET, my funds were ****** from my Astropay account and deposited on your platform. Despite multiple attempts to resolve this, no action has been taken. I urge you to address this matter promptly and refund the funds $ 237.18. Your immediate attention is crucial. Your last email which I quote "funds were not directed to your gaming account" is admission of aiding cyber crime on your part. #CustomerService #*****Alert"
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1xbet's replyOfficial
24 Feb 2025, 09:32Dear Fredrick,
We understand how frustrating it can be when a deposit does not reflect as expected. While we believe this issue has already been resolved, we’d like to share some general information to help in similar situations.
Deposits are usually processed instantly, but in rare cases, delays may occur due to technical issues or payment system processing times. If a deposit is not credited within the estimated time, we recommend checking your transaction status and reaching out to our support team via email at [support email]. Please include a screenshot of the payment confirmation to help speed up the resolution.
We are committed to providing reliable support and ensuring that all transactions are handled as efficiently as possible. If you ever experience any issues, our team is available to assist you.
Best regards,
The 1xBet Team
1xbet's reply24 Feb 2025, 09:32
Official
Dear Fredrick,
We understand how frustrating it can be when a deposit does not reflect as expected. While we believe this issue has already been resolved, we’d like to share some general information to help in similar situations.
Deposits are usually processed instantly, but in rare cases, delays may occur due to technical issues or payment system processing times. If a deposit is not credited within the estimated time, we recommend checking your transaction status and reaching out to our support team via email at [support email]. Please include a screenshot of the payment confirmation to help speed up the resolution.
We are committed to providing reliable support and ensuring that all transactions are handled as efficiently as possible. If you ever experience any issues, our team is available to assist you.
Best regards,
The 1xBet Team