MVRvO
Marnus Van Rheede van Oudtshoorn
1 reviews | Active since Jul 2025
02 Jul 2025, 05:33
1xbet is refusing my withdraw and ****ming me
I have previously withdrawn multiple times from 1xbet and verified my account. After a good month, I try to withdraw again and they request me to verify my account again for some reason. It's been 3 weeks now and I have sent them multiple documents. Every time, they take 3 days to verify and then just request another document. Now today they have decided to even ask for my BIRTH CERTIFICATE. This site is clearly trying to **** me and get any reason they can to deny my withdrawal. When asking the support staff why they require more documents after every time they will just ignore you and threaten to close the ticket if you dont send them more documents.
Helpful (0)
Replies (18)0
Replies (18)
1xbet's replyOfficial
02 Jul 2025, 11:45 Hello
You need to complete the verification process, which is a standard procedure for all players at the bookmaker. Verification ensures the security of your account and provides an additional check in case of suspicious activities. We are committed to protecting your account and your interests, which is why this process is essential.
To successfully complete the verification, please follow the instructions provided by the Security Department. You can submit the requested documents either through your account or by email at ***, depending on where the documents were requested.
We kindly ask you to ensure the accuracy of the information you upload:
- Check the file sizes carefully (they should always be at least 1MB).
- Scans and copies are not accepted; only original documents are permitted, and they should not be edited with photo editing software.
- Photos should be of high quality: taken against a neutral background, without glare, flash, or other objects in the frame, without fingers, and with clearly readable text.
If you have any additional questions regarding the process, please let us know.
You need to complete the verification process, which is a standard procedure for all players at the bookmaker. Verification ensures the security of your account and provides an additional check in case of suspicious activities. We are committed to protecting your account and your interests, which is why this process is essential.
To successfully complete the verification, please follow the instructions provided by the Security Department. You can submit the requested documents either through your account or by email at ***, depending on where the documents were requested.
We kindly ask you to ensure the accuracy of the information you upload:
- Check the file sizes carefully (they should always be at least 1MB).
- Scans and copies are not accepted; only original documents are permitted, and they should not be edited with photo editing software.
- Photos should be of high quality: taken against a neutral background, without glare, flash, or other objects in the frame, without fingers, and with clearly readable text.
If you have any additional questions regarding the process, please let us know.
1xbet's reply02 Jul 2025, 11:45
Official
Hello
You need to complete the verification process, which is a standard procedure for all players at the bookmaker. Verification ensures the security of your account and provides an additional check in case of suspicious activities. We are committed to protecting your account and your interests, which is why this process is essential.
To successfully complete the verification, please follow the instructions provided by the Security Department. You can submit the requested documents either through your account or by email at ***, depending on where the documents were requested.
We kindly ask you to ensure the accuracy of the information you upload:
- Check the file sizes carefully (they should always be at least 1MB).
- Scans and copies are not accepted; only original documents are permitted, and they should not be edited with photo editing software.
- Photos should be of high quality: taken against a neutral background, without glare, flash, or other objects in the frame, without fingers, and with clearly readable text.
If you have any additional questions regarding the process, please let us know.
You need to complete the verification process, which is a standard procedure for all players at the bookmaker. Verification ensures the security of your account and provides an additional check in case of suspicious activities. We are committed to protecting your account and your interests, which is why this process is essential.
To successfully complete the verification, please follow the instructions provided by the Security Department. You can submit the requested documents either through your account or by email at ***, depending on where the documents were requested.
We kindly ask you to ensure the accuracy of the information you upload:
- Check the file sizes carefully (they should always be at least 1MB).
- Scans and copies are not accepted; only original documents are permitted, and they should not be edited with photo editing software.
- Photos should be of high quality: taken against a neutral background, without glare, flash, or other objects in the frame, without fingers, and with clearly readable text.
If you have any additional questions regarding the process, please let us know.
MVRvO
Marnus Van Rheede van Oudtshoorn's updateReviewer Update
02 Jul 2025, 12:00Hi there
I have no problem completing a verification process since I have already done it previously. My problem is I have already completed it in the past and for no reason given I need to do it again. Also the list of documents you require just continues to increase. On my first verification you require a picture of my ID and I was verified soon after. Now you ask for a document, I wait for 3 days to hear back from your team and all it is, is another request for documents. So far for this verification you have requested.
Photo of my ID
Photo of my Drivers license
Selfie of me with my ID
Selfie of me, my ID and support email open next to it
Photo of MY BANK CARD
Utilities bill for last 3 months twice. (My first utilities bill was denied for no reason and had to send different ones).
and now you have requested my BIRTH CERTIFICATE. This is clearly not a standard procedure and would like to know how your security is unable to verify me with all the above information already that we have come to the point where you need my BIRTH CERTIFICATE.
I have no problem completing a verification process since I have already done it previously. My problem is I have already completed it in the past and for no reason given I need to do it again. Also the list of documents you require just continues to increase. On my first verification you require a picture of my ID and I was verified soon after. Now you ask for a document, I wait for 3 days to hear back from your team and all it is, is another request for documents. So far for this verification you have requested.
Photo of my ID
Photo of my Drivers license
Selfie of me with my ID
Selfie of me, my ID and support email open next to it
Photo of MY BANK CARD
Utilities bill for last 3 months twice. (My first utilities bill was denied for no reason and had to send different ones).
and now you have requested my BIRTH CERTIFICATE. This is clearly not a standard procedure and would like to know how your security is unable to verify me with all the above information already that we have come to the point where you need my BIRTH CERTIFICATE.
MVRvO
Marnus Van Rheede van Oudtshoorn's update02 Jul 2025, 12:00
Reviewer Update
Hi there
I have no problem completing a verification process since I have already done it previously. My problem is I have already completed it in the past and for no reason given I need to do it again. Also the list of documents you require just continues to increase. On my first verification you require a picture of my ID and I was verified soon after. Now you ask for a document, I wait for 3 days to hear back from your team and all it is, is another request for documents. So far for this verification you have requested.
Photo of my ID
Photo of my Drivers license
Selfie of me with my ID
Selfie of me, my ID and support email open next to it
Photo of MY BANK CARD
Utilities bill for last 3 months twice. (My first utilities bill was denied for no reason and had to send different ones).
and now you have requested my BIRTH CERTIFICATE. This is clearly not a standard procedure and would like to know how your security is unable to verify me with all the above information already that we have come to the point where you need my BIRTH CERTIFICATE.
I have no problem completing a verification process since I have already done it previously. My problem is I have already completed it in the past and for no reason given I need to do it again. Also the list of documents you require just continues to increase. On my first verification you require a picture of my ID and I was verified soon after. Now you ask for a document, I wait for 3 days to hear back from your team and all it is, is another request for documents. So far for this verification you have requested.
Photo of my ID
Photo of my Drivers license
Selfie of me with my ID
Selfie of me, my ID and support email open next to it
Photo of MY BANK CARD
Utilities bill for last 3 months twice. (My first utilities bill was denied for no reason and had to send different ones).
and now you have requested my BIRTH CERTIFICATE. This is clearly not a standard procedure and would like to know how your security is unable to verify me with all the above information already that we have come to the point where you need my BIRTH CERTIFICATE.
1xbet's replyOfficial
02 Jul 2025, 12:43This procedure is in place to ensure the safety of all users and to prevent *****, which is why it is a mandatory requirement for every player to undergo.
Document verification can indeed take some time, as the security team carefully reviews the information to ensure the safety of all our users. We understand that this may be inconvenient and are doing everything we can to expedite the process. Please be assured that as soon as the verification is complete, we will contact you immediately.
We appreciate your understanding and are here to assist you if you have any further questions.
Document verification can indeed take some time, as the security team carefully reviews the information to ensure the safety of all our users. We understand that this may be inconvenient and are doing everything we can to expedite the process. Please be assured that as soon as the verification is complete, we will contact you immediately.
We appreciate your understanding and are here to assist you if you have any further questions.
1xbet's reply02 Jul 2025, 12:43
Official
This procedure is in place to ensure the safety of all users and to prevent *****, which is why it is a mandatory requirement for every player to undergo.
Document verification can indeed take some time, as the security team carefully reviews the information to ensure the safety of all our users. We understand that this may be inconvenient and are doing everything we can to expedite the process. Please be assured that as soon as the verification is complete, we will contact you immediately.
We appreciate your understanding and are here to assist you if you have any further questions.
Document verification can indeed take some time, as the security team carefully reviews the information to ensure the safety of all our users. We understand that this may be inconvenient and are doing everything we can to expedite the process. Please be assured that as soon as the verification is complete, we will contact you immediately.
We appreciate your understanding and are here to assist you if you have any further questions.
MVRvO
Marnus Van Rheede van Oudtshoorn's updateReviewer Update
02 Jul 2025, 12:45Please answer the question why I must do it a 2nd time and why you even need my birth certificate. I do not appreciate your copy and paste response
MVRvO
Marnus Van Rheede van Oudtshoorn's update02 Jul 2025, 12:45
Reviewer Update
Please answer the question why I must do it a 2nd time and why you even need my birth certificate. I do not appreciate your copy and paste response
1xbet's replyOfficial
02 Jul 2025, 12:54Please, these procedures are for your security, so there’s no need to worry. Just send the requested information as instructed, and your account will be unlocked once the verification is complete.
1xbet's reply02 Jul 2025, 12:54
Official
Please, these procedures are for your security, so there’s no need to worry. Just send the requested information as instructed, and your account will be unlocked once the verification is complete.
MVRvO
Marnus Van Rheede van Oudtshoorn's updateReviewer Update
02 Jul 2025, 12:57Still refusing to answer my question on why you have forced me to complete this for a 2nd time. I will make sure everyone knows about the pathetic customer service.
MVRvO
Marnus Van Rheede van Oudtshoorn's update02 Jul 2025, 12:57
Reviewer Update
Still refusing to answer my question on why you have forced me to complete this for a 2nd time. I will make sure everyone knows about the pathetic customer service.
1xbet's replyOfficial
03 Jul 2025, 09:40Hello. To get more detailed information on the verification process, we'll need your gaming ID. We'll check the information and get back to you with an answer
Thanks in advance!
Thanks in advance!
1xbet's reply03 Jul 2025, 09:40
Official
Hello. To get more detailed information on the verification process, we'll need your gaming ID. We'll check the information and get back to you with an answer
Thanks in advance!
Thanks in advance!
MVRvO
Marnus Van Rheede van Oudtshoorn's updateReviewer Update
04 Jul 2025, 17:47So after submitting my birth certificate your support keeps telling me my document is wrong and wont explain why. Ticket number is #***6 and player ID is ***.
I look forward to your response
I look forward to your response
MVRvO
Marnus Van Rheede van Oudtshoorn's update04 Jul 2025, 17:47
Reviewer Update
So after submitting my birth certificate your support keeps telling me my document is wrong and wont explain why. Ticket number is #***6 and player ID is ***.
I look forward to your response
I look forward to your response
1xbet's replyOfficial
07 Jul 2025, 15:47 We have been informed by our security team that the original birth certificate is still pending. Kindly provide your original documents in order to proceed with the approval
1xbet's reply07 Jul 2025, 15:47
Official
We have been informed by our security team that the original birth certificate is still pending. Kindly provide your original documents in order to proceed with the approval
MVRvO
Marnus Van Rheede van Oudtshoorn's updateReviewer Update
07 Jul 2025, 16:34This is incorrect, I have sent them the files 3 times already. Since they are ignoring me, I have contacted typur customer support at ***.
They have confirmed you have received my files and are being reviewed, so why am I receiving conflicting info from you now. Please sort this out immediately. It seems like your security team has no clue what is going on.
They have confirmed you have received my files and are being reviewed, so why am I receiving conflicting info from you now. Please sort this out immediately. It seems like your security team has no clue what is going on.
MVRvO
Marnus Van Rheede van Oudtshoorn's update07 Jul 2025, 16:34
Reviewer Update
This is incorrect, I have sent them the files 3 times already. Since they are ignoring me, I have contacted typur customer support at ***.
They have confirmed you have received my files and are being reviewed, so why am I receiving conflicting info from you now. Please sort this out immediately. It seems like your security team has no clue what is going on.
They have confirmed you have received my files and are being reviewed, so why am I receiving conflicting info from you now. Please sort this out immediately. It seems like your security team has no clue what is going on.
1xbet's replyOfficial
08 Jul 2025, 13:30We understand, but we would ask you to send the document again and check the quality of the photos. Copies are not allowed.
1xbet's reply08 Jul 2025, 13:30
Official
We understand, but we would ask you to send the document again and check the quality of the photos. Copies are not allowed.
MVRvO
Marnus Van Rheede van Oudtshoorn's updateReviewer Update
08 Jul 2025, 13:41I have now sent the documents FOR THE 5TH TIME. All photos attached are above 2MB, include different BACKGROUNDS, and are of THE ORGINAL DOCUMENT, WHICH WAS GIVEN TO MY FAMILY IN 1996 FOR MY BIRTH.
I want confirmation that you have received these or the next email will be from lawyers
I want confirmation that you have received these or the next email will be from lawyers
MVRvO
Marnus Van Rheede van Oudtshoorn's update08 Jul 2025, 13:41
Reviewer Update
I have now sent the documents FOR THE 5TH TIME. All photos attached are above 2MB, include different BACKGROUNDS, and are of THE ORGINAL DOCUMENT, WHICH WAS GIVEN TO MY FAMILY IN 1996 FOR MY BIRTH.
I want confirmation that you have received these or the next email will be from lawyers
I want confirmation that you have received these or the next email will be from lawyers
1xbet's replyOfficial
09 Jul 2025, 09:05 Submit your original identification documents and wait for the security team to respond.
1xbet's reply09 Jul 2025, 09:05
Official
Submit your original identification documents and wait for the security team to respond.
MVRvO
Marnus Van Rheede van Oudtshoorn's updateReviewer Update
10 Jul 2025, 01:12I HAVE SUBMITED MY ORGINAL BIRTH CERTIFICATE FROM 1996 MULTIPLE TIMES ALREADY. Your security team is either lying and ****ming me, or have no idea what a South African birth certificate looks like. Pathetic customer service and a bunch of ****mers in the Security department
MVRvO
Marnus Van Rheede van Oudtshoorn's update10 Jul 2025, 01:12
Reviewer Update
I HAVE SUBMITED MY ORGINAL BIRTH CERTIFICATE FROM 1996 MULTIPLE TIMES ALREADY. Your security team is either lying and ****ming me, or have no idea what a South African birth certificate looks like. Pathetic customer service and a bunch of ****mers in the Security department
MVRvO
Marnus Van Rheede van Oudtshoorn's updateReviewer Update
15 Jul 2025, 23:54Still no word from their security team. Pathetic bunch of ****mers
MVRvO
Marnus Van Rheede van Oudtshoorn's update15 Jul 2025, 23:54
Reviewer Update
Still no word from their security team. Pathetic bunch of ****mers
1xbet's replyOfficial
16 Jul 2025, 13:27 Submit your original identification documents and wait for the security team to respond.
1xbet's reply16 Jul 2025, 13:27
Official
Submit your original identification documents and wait for the security team to respond.
MVRvO
Marnus Van Rheede van Oudtshoorn's updateReviewer Update
29 Aug 2025, 21:09Thanks for nothing idiot. was able to withdraw my cash thanks to askgamblers since you, your support team, and idiotic security team are complete bafoons and ****mers. Nice try ****ming me idiots
MVRvO
Marnus Van Rheede van Oudtshoorn's update29 Aug 2025, 21:09
Reviewer Update
Thanks for nothing idiot. was able to withdraw my cash thanks to askgamblers since you, your support team, and idiotic security team are complete bafoons and ****mers. Nice try ****ming me idiots
1xbet's replyOfficial
22 Sept 2025, 19:36Dear customer, please follow all instructions given to you.
1xbet's reply22 Sept 2025, 19:36
Official
Dear customer, please follow all instructions given to you.