SW
Skye W
1 reviews | Active since Feb 2011
15 Dec 2023, 10:22
1XBET - be careful
This site is starting to make me feel as if it could be a ****. Been trying to get customer support to tell me how I can deposit in ZAR and I want them to ensure me the amount deducted will be in ZAR as there is no option to select ZAR under the wallet. Their support chat left me hanging with a "Just a moment" and still no answer. I am going to de-activate even before depositing anything as my gut is warning me on this one.
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1xbet's replyOfficial
24 Feb 2025, 09:41Dear Skye, We understand your concerns and apologize for any inconvenience you experienced while reaching out to support. We’d like to clarify how deposits in ZAR work.Even if your account is in a different currency, you can still deposit in ZAR without any issues. The deposited amount will be automatically converted into your account’s currency at the current exchange rate. Additionally, if you prefer to have a balance in ZAR, you can go to your account settings and create an additional account in ZAR or any other available currency. This allows you to deposit, withdraw, and play using your preferred currency separately. If you need further assistance, we recommend reaching out to our support team again via chat or email at ***, and we’ll be happy to help. Best regards,The 1xBet Team
1xbet's reply24 Feb 2025, 09:41
Official
Dear Skye, We understand your concerns and apologize for any inconvenience you experienced while reaching out to support. We’d like to clarify how deposits in ZAR work.Even if your account is in a different currency, you can still deposit in ZAR without any issues. The deposited amount will be automatically converted into your account’s currency at the current exchange rate. Additionally, if you prefer to have a balance in ZAR, you can go to your account settings and create an additional account in ZAR or any other available currency. This allows you to deposit, withdraw, and play using your preferred currency separately. If you need further assistance, we recommend reaching out to our support team again via chat or email at ***, and we’ll be happy to help. Best regards,The 1xBet Team