Unauthorised monthly deduction and no support

Unauthorized Monthly Deductions & No Support

I am raising a concern regarding 1st Health. They have been deducting funds from my account every month, however, I do not recall ever signing up with them and I have no information on what the service is or how to use it.

When I tried to resolve this, I searched online and used their chat box. The response I received stated that they do not process debit orders, which was not helpful. The bigger issue is that the debit order cannot be reversed or blocked through their system, leaving me with no clear way to stop the deductions.

I would appreciate it if 1st Health could investigate why these deductions are being made, provide proof of consent if any exists, and advise on the process to cancel and reverse the charges. As a customer, I expect transparency and accessible support when it comes to payments from my account.

I’m updating this review once I receive a resolution.