Terrible service

<p>On the 13 February 2017 i had went to the gym to cancel my membership and completed a form supp**** by them. they said it will be 21 working days. today i recieved a notification that they had debited my account. I tried calling and the phone was continously engaged. I sent an email to the admin. He rep**** to say that he never recieved the cancellation form and that i must complete the one attached and that it will be cancelled for the 1 May 2017 and they would still take another debit order in April. Now whose fault is this!!!!!!!!</p> <p>He said he cant do anything without written notification which i did. obviously there staff ***********. </p>