Wrong information given to me

Hi <br> <br> I feel very upset with 1life someone phone me a few months ago and told me about a cancer policy and it is free for us 1life clients up I see every month a debit order is running for that policy. I phone the call center a few times they tell me every time someone will phone me back and up till today no one phone me back. Which I call poor service. I hope one of the senior management can phone me regarding this matter<br>