write policy on pensioner (SAASA)

1life insurance officials are *********** and lazy the take money from pensioners. they wrote policies on pensioner without their consent when you call them they want affidavit and they know very well that it will cost them, they have to travel to police station at their cost and fax saasa slip at their cost. so this is the ID no 400 ********** 082 I want to know who wrote this policy and phone number. and I want refund.