Worst than terrible service!

I could have given a zero rating if there was one. My husband passed away on the 6th December 2020. Both of us have life policies with 1Life since 2007. Never had he defaulted on his premiums. On the 12 January 2021 I submitted all the documents that they requested which was read as I received a read receipt. On the 2, 5 and 15 February 2021 I sent e-mails for feedback, giving them time to thinking that due to Covid they could be sitting with a backlog. But not one e-mail or phone call advising me of my claim. On the 15th February I receive an e-mail from Mark Diedericks on my trail mails that they are still awaiting my documents, really! are you just stupid or don't you read your e-mails or trying to prolong the process of the claim. I called *** to speak to Mark and he was busy. A lady named Rebecca said she will get Mark to call me back and until today NO CALLS NOR E-MAILS. It is really sad that the companies like 1Life that you so diligently support treats your loyalty after death with no empathy to the deceased neither to the family. I am waiting finalisation on the claim and I intend to cancel my policy i have with them as i will not want my children to go through what i am experiencing with this company. 1life is advertising freebies on facebook in order for people to take out policies with them and I will ensure that I leave a bad review advising people that that's all they will get is a freebie because when it comes to claim time....they will get NOTHING not even an e-mail. I intend to take this matter to the ombudsman and even it it means me taking it further i will do so.