Worst Service...

Struggling with 1Life, they don't communicate none whatsoever. Lodged a claim on Thursday afternoon am getting no update from them except when I call am told that it is with the Assessor and promised that someone would call and nobody does...a lady by the name of Rozanne promised to personally update me nothing happened emails are not answered, you are just kept in the dark...the worst decision I ever made and the worst service I ever received from a service provider...