WORST INSURANCE PROCESS EVER!!!!!!!! BUNCH OF CONS.

There's no option for a zero rating, so I had to choose 1 star.

My mom passed away November 2020. Had a 1Life policy for 6 years and always paid her premiums on time. I submitted the necessary claim forms and supporting documents as requested. Today is the 5th Feb 2021 and I am the one we has to call the Assessor (Named Kera) ever F*****G to follow up as to when this claim will be paid. Today I called again and was told she needs to call the Government hospitals for feedback with regards to the medical report. Now keep in mind my mom was fit as a fiddle all her life and was diagnosed with cancer in Jan 2020.

Can someone please explain why:

1. I am the one calling and following up 2. Why the F**K this is taking so long 3. My mom has never missed a premium but if you do you always calling for your money. 4. Do you need the doctors direct number 5. What happened to the customer consumer act

3 months later I still have not received a payout. The most alarming part is, reading through all these reviews and seeing things like "my claim has been rejected, no payment" or "Unprofessional service" or "it's been 4 years and I've still not received a payout from my husbands life claim" 4 YEARS!!!!!!!!!!!!!!!!!!! that is absurd to say the least.

Now I'm asking nicely... Can someone like a Manager or whatever the F**K you want to call yourself please contact my brother or myself and tell me *** is going on, when and how this can be resolved.