Worst Customer Service

Poor customer service. When you need information on a claim they are the worst- they will never respond. They are very quick to respond when you don't have complete documents, the minute you submit everything and ask them to acknowledge and provide a timeline of their process, they go mute. No acknowledgement, just silence. Please respond to my email that I sent last week Tuesday March 31, 2026. I just need information and a courtesy response that you have received the email and clarification of the process, it's really not rocket science.