1 reviews | Active since Feb 2011
WORST CLIENT SERVICE I'VE EVER EXPERIENCED
I started my enquiry on the 2nd June - asking for assistance to update information on my life policy. Received 2 emails that someone will contact me - till today no response. Oh besides 2 call centre people phoning to sell me more products from First For Women.<br> I then email complaints department - emails come back - email address not work - must be the server crashing from all the complaints<br> 10 July I phone to cancel my policy - I couldn't bother with a company like this. Have already cancelled my car insurance with them for lack of service. Got told I must email [Email Removed] to cancel it. I do this<br> 13 July I email client services to assist as no one is replying - NO REPLY<br> 17 July - I phone them, put on hold for 20 minutes - phone cuts off<br> I phone again, put me through the wrong department - on hold again and cuts me off again<br> The third time I complete the online enquiry for a quote - surely there must be a way to get someone to speak to me. Not even 5 seconds later I get a call - so quick to help if they can sell<br> Transfers my call - put on hold again - get cut off AGAIN! I'm done with this company. I need assistance NOW or I'll be forced to seek legal aid <div><br></div><div><em>(Supplier name changed from First For Women Insurance to 1Life by Hellopeter.com)</em></div>
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, the policy has was cancelled as per request and confirmation has been forwarded.
We have tested our email addresses in order to ensure that we do not have the same problem with regard to returned mails.
We do apologise for the inconvenience that this matter has caused.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Kenan Angrik.
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, the policy has was cancelled as per request and confirmation has been forwarded.
We have tested our email addresses in order to ensure that we do not have the same problem with regard to returned mails.
We do apologise for the inconvenience that this matter has caused.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Kenan Angrik.
