Worst client care ever

I joined 1Life family October 2020, as part of my contract I was supposed to go for an HIV test, ofwhich I did first week of December 2020 at Dischem at Prominade mall in Cape town. Earlier this year I started receiving messages from 1Life stating that my HIV results are still outstanding, I was surprised by those messages and tried all the means to contact them all invane. I then later managed to get hold of them, after my call was transferred to several people the last guy I spoke to , Themba is his name, said " this is just an error on 1Lifes side and will be corrected " .To my surprise in the 1st of this month ,the premium deducted to my account was less, then I contacted 1Life again and I was told it's because of the HIV results which are still outstanding and they have changed my cover, bear in mind no communication was done from their side about All of that and I still have all the emails and time records of all the time I tried to contact them. When I called them I was told of the delay between them and dischem in sending results and I was promised that the matter will be resolved and the note will be written on my account that I say I took the test already. Then last week the messages started again about these outstanding results till yesterday. My fear is that if they treat me like this while I'm alive, what will happen when I'm no more? As much as they offer less premiums for more cover but THEY DO NOT HAVE CLIENT CARE at all, to them you are only important while you still want to join. *****ba Xelisilo