IE
Ilse E

1 reviews | Active since May 2017

23 Oct 2017, 11:51

Why does premium increase and cover not

Good day

I have a policy at 1Life for longer than three years. Every year the premium increases. I just realised today that they do not increase the policy value when they increase the premium. This is not right if they do not increase the value they should then not increase the premium, I would like 1 Life to answer me on my question.

0
Replies (2)
1Life
1Life's reply23 Oct 2017, 14:14
Official

Thank you for bringing this matter to our attention.

We are currently investigating this matter and feedback will be provided to you shortly.

We apologize for any inconvenience coursed by this matter.

For any more queries regarding this, please contact our Resolutions Department on ***.

Kind regards
Resolutions Team

IE
Ilse E's update23 Oct 2017, 14:35
Reviewer Update
Thank you, Elvis did respond back via email and said they will investigate the matter and report back Thanks for the promp reply