MC
Marius C

1 reviews | Active since Jul 2011

13 Sept 2017, 15:47

Who sold you my mobile number?

I received this : Please call + ********** 2011 (AD) Get R500,000 1Life LIFE COVER + R50,000 FUNERAL Benefit for about R5/day. Sms Life to 31823 T&C FSP24769.

I never ticked any boxes with any of my current financial services providers to be contacted with offers by third parties. How did you obtain my number? Who sold my number to you?

If you do not disclose how you obtained my number, I will lodge a complaint with the FAIS onbud.

0
Replies (2)
1Life
1Life's reply14 Sept 2017, 08:40
Official

Thank you for bringing this matter to our attention.

We are currently investigating this matter and feedback will be provided to you shortly.

For any more queries regarding this, please contact our Resolutions Department on ***.

Kind regards
Resolutions Team.

1Life
1Life's reply14 Sept 2017, 09:28
Official

We thank you for making us aware of the concerns you have regarding Unsolicited SMS

The matter was investigated and the feedback is as follows:

We have added your number to do not contact list, going forward you will not be receiving any sales or marketing SMS from 1Life.

We are still investigating on where the number was obtained, we will get back to you as soon as we have the feedback.

We apologise for any inconvenience that this matter may have caused.

Should you wish to discuss the matter further, please contact our Resolutions Department on ***or email us on ***

Kind regards,

Resolutions Team