While we mourn, there's still no help from 1LIFE
We are very disappointed with 1life funeral insurance.
Our Mother passed away on Sunday and when we signed up, we were told we will be assisted as soon as a claim is made. It's now Thursday and we are still not paid out to prepare for the funeral.
We pay the premiums without missing out and now we need to deal with this bull**** even while we are mourning. Should this issue not be resolved, trust that we will go to every Media House in South Africa and warn others that 1Life is ****ing ****!!!
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1Life's replyOfficial
31 Jan 2019, 10:26Thank you for bringing this matter to our attention.
As per contractual agreement claims are paid out 48 hours after all documents are submitted. We have contacted Mr Dlamini and advised him that all documents were received Tuesday 29-01-2019 and his claim is being validated.
Kind Regards,
Resolutions Team.
As per contractual agreement claims are paid out 48 hours after all documents are submitted. We have contacted Mr Dlamini and advised him that all documents were received Tuesday 29-01-2019 and his claim is being validated.
Kind Regards,
Resolutions Team.
1Life's reply31 Jan 2019, 10:26
Official
Thank you for bringing this matter to our attention.
As per contractual agreement claims are paid out 48 hours after all documents are submitted. We have contacted Mr Dlamini and advised him that all documents were received Tuesday 29-01-2019 and his claim is being validated.
Kind Regards,
Resolutions Team.
As per contractual agreement claims are paid out 48 hours after all documents are submitted. We have contacted Mr Dlamini and advised him that all documents were received Tuesday 29-01-2019 and his claim is being validated.
Kind Regards,
Resolutions Team.