When death Calls

Good Day

I have been with 1Life since I think 2007 stand to be corrected, my policy lapsed and i have taken accountability for it. I have called in and asked if the debit order can go off so that i can start the new policy, i was told to foward and email with new banking details, which i did, two days later i called the call centre and wanted confirmation that the details was received and that the debit order will go off, however , this morning i received a message saying that the debit order has not gone off. Does 1life not want to help me, as a old customer, i even accepted that 1Life refused to re-instate my policy????? very sad day for me