what i asked for i didnt receive

We clearly asked for life cover including, dreaded disease and disability and we did not receive that. When I question the policy with 1Life I did not receive any feedback. I called and explained and a male on the other side said send a cancellation. No one tried to rectify the problem they just said cancel. I sent through a cancellation and received no feedback saying your policy has been cancelled. I need help as the service is really bad and why advertise for business if you not willing to help. really disappointed