Waiting on refund- no feedback from 1 life

I have a policy with 1life since 1 September 2020.I signed up for an additional 24 month contract that gives you a samsung watch at an additional premium.I was told after 24 months that the watch premium would be done and that the policy premium would reduce.I called 1life on 1 September 2022 querying a debit order which had increased.I had expected the premium to decrease as the watch contract was now done.Someone said they'd call me back but they didnt. 1 October 2022 I again notice the increased premium.I then emailed the complaints dept and someone go to me saying they would investigate my query and give feedback.Eventually days later i receive an email to say that my query was investigated and that i would be refunded the difference in premium from the 25th month.I have followed up via email multiple times and get the same response that the refund will be done but nobody says when. At this point i dont even want the life policy anymore because i am tired of looking for updates and getting the same answer while they continue to debit the increased premium.Also,1 Nov 2022 the increased premium was agin deducted and no news from 1Life at all.