Very unhappy with claim

I am very unhappy and very disappointed with 1life. My uncle passed away on the 27th June 2020 at Baragwanath Hospital. We arranged transportation of the body on the 30th June to Eastern Cape and I managed to do the death certificate on the 2nd July 2020. I submitted my claim on the 2nd July 2020 but only received feedback back on the 6th of July 2020. My uncle's funeral was on the 4th of July 2020 and I did indicate on my submission that it was urgent. They only called me on the 6th July 2020 informing me they received my documents and I need to send a photo of my ID to their what's up line which I did. Today it's the 14th July 2020 and still my claim has not been paid.

These are the things that I am really angry about: 1. Claim submitted on the 2nd but only confirmed receipt on the 6th. When they advertise they say they pay within minutes. 2. Their consultants are very rude, I have been calling since the day of the claim and no one seems to be able to tell me what's going on. 3. The assesor who phoned me promised to sort this out but still nothing has been done. 4. I have been very patient with 1life but now I see they have no plans of paying me. 5. I have been paying their premiums every month but I don't understand what's the delay now. 6. What's the point of taking a funeral policy if it's going to pay after 2/3 weeks? 7. I will never recommend their service to anyone. 8. I want my funeral claims and I will go to all the channels to voice my frustrations.