sP
story P

1 reviews | Active since Nov 2016

09 Dec 2016, 13:13

very offended and upset

<p>to be honest am very upset with 1lifeinsurance am thinking of cancelling the ****** policy with them as they offended me both the supervisor and consultant (Mr Bafana Malabie), i called in with the request to update my banking details and the cansultant and his Supervisor advised me that i must forward them an email for my bankings becouse of my "voice" sound like a "female" over the phone , am very offended with 1life and i would like you guys to forward me all the recordings to my email below from the day i enrolled for that policy.......am wondering why you have calls recorded but still doing stupied things...this is unexceptable</p> <p>my details</p> <p>story phokane</p> <p> ********** </p> ********** **********

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Replies (3)
1Life
1Life's reply12 Dec 2016, 14:20
Official

Thank you for bringing this matter to our attention.

We are currently investigating this matter and feedback will be provided to you in due course.

For any more queries regarding this, please contact our Resolution Department on ***.

Kind regards
Resolutions Team.

sP
story P's update14 Dec 2016, 11:04
Reviewer Update

thanks to Ms Lebohang Khotle from 1life as she managed to resolve my query , she was professional and a good listener too i really appriciate your call and your assistant #its a good service indeed# we need people like you in this world and lastly thanks to Mr Bafana Malabie for aknowledges and getting back to me again despite what happend # i respect you buddy#

#both of you guys deserves a "bells"....lol...not whisky though#

sP
story P's update14 Dec 2016, 11:05
Reviewer Update

thanks to Ms Lebohang Khotle from 1life as she managed to resolve my query , she was professional and a good listener too i really appriciate your call and your assistant #its a good service indeed# we need people like you in this world and lastly thanks to Mr Bafana Malabie for aknowledges and getting back to me again despite what happend # i respect you buddy#

#both of you guys deserves a "bells"....lol...not whisky though#