FB
Francois B

1 reviews | Active since Oct 2015

23 Oct 2015, 16:00

Very disapointed

Good day, I would hereby like to inform you that<br> there was a double deduction on on my policy on 22 October 2015. I am aware<br> that the premium payment for September were not processed. I do not know if<br> it's because of that and if the extra deduction will fall the month of<br> October.<br> <br> Please inform /advise me via email with regards to this matter because it's a big<br> inconvenience for me since I was not aware or prepared for the extra premium<br> deduction.<br> <br> Awaiting your urgent response.<br> <br> Regards<br> <br> F. Brits<br>

0
Replies (1)
1Life
1Life's reply23 Oct 2015, 16:57
Official
Hello britsf,

Thank you for bringing this matter to our attention.

We are currently investigating this matter and we will respond to you in due course.

We do apologise for any inconvenience that this might have caused.

Yours sincerely
Resolutions Team.