Very Bad Customer Service

Someone from your company called and advised me to add my son on my Life policy that I have with you.

I want to know as to why this month's debit comes as a new debit order and when I check the reference number it is different to the last month's one.

Please confirm that my old Policy has not been cancelled and replaced with a new Policy for Commission purpose by one of you staff members.

If this is the case, please reinstate my old policy and cancel the new one

Please put my policy back to R778,28 because she increased it to R882,05 for his funeral cover and you are increasing it to R929. Which means that everytime I communicate with you about my policy, it increases.

My request to you is to reinstate my policy as to what it was all these years. Remove him from the funeral cover. Leave my son's names as beneficiaries.