Very angry, unhappy and disappointed client

Something really buffles me. Last year my aunt passed away October I had already paid 6 premiums and she was on her 6th month but according to 1life she hadn't completed it so they refused to pay out even after I explained to them that I'm not even working. Ok fine. But what's got me in a twist now is the +R74 that has been deducted today from my account for the very same aunt they refused to pay out for. This amount has been deducted on it's own because apparently there's another on the 3rd of April there'll be another +R74 that will be deducted along with my normal premium mind you I found out about this when I was adding people to my policy 1life hadn't even bothered to inform me. I wonder how many people have they done this too. The excuse i was given by the agent that was giving quotes for the new members was it's a system error. Why didn't this same system have an error when I needed the money to bury my aunt? 1life you're opening up wounds I thought had already healed. I am still not working but I've paid the policy without missing a single payment. The money I leave in my account is enough to cover my bills which.all have to be paid by April 3rd. If you are not taking money out of my account for a person who died last year which you refused to honor a claim for where the hell am I supposed to get money for the bill that won't be paid because of your "system error"? You refused to pay my claim now what the hell are you charging me for? How many people have you been doing this too without them being aware?