Useless Staff terrible service

on the 19th November 2021 I requested a call back from 1life because I wanted to change beneficiaries on my policy. I requested a call back from my policy after logging on because I couldn't change it myself online. A lady with a Sotho name called me (I can't remember her name, I think it was Seipati please check the recording) but it was around 2:50pm. the lady assured me that your IT department will amend my policy and even said that the call was recorded. Today its the 17th of December 2021 almost a month later and my beneficiaries are still not changed. I have been trying to change my beneficiaries many times with no success. Your staff is useless. Even when one tells them over the phone to change beneficiaries they still dont. This has become so frustrating that I am even thinking of changing to another insurance company. why do you hire useless people who dont do their job?? it seems like the only way to get the message across is through hello peter because whenever I call you you will say you will do it but you never do it. Do you think I have time to be begging your staff to do their job?