LJ
Lynette J
1 reviews | Active since May 2015
20 May 2015, 10:44
Unsatisfactory Results
I have taken out life and funeral policy from 1life direct at the end of Feb 2015, to this date I am still waiting on my policy to be posted or emailed to me, 1life did however emailed me a copy after how many emails back and forth just, for it not to have all the relevant information and some information wrong. To this day I am still waiting for a copy of my policy. Very dissapointed in their service.<br>
Helpful (0)
Replies (1)0
Replies (1)
1Life's replyOfficial
20 May 2015, 16:15Hello Lynettedj02,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants was in contact with you via email and the matter has since been resolved.
As per the email communication received, the information on your funeral policy was corrected and an updated policy schedule was sent via email.
We do apologise for any inconvenience that this matter might have caused, and hope that you are happy with the manner in which your complaint was handled.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants was in contact with you via email and the matter has since been resolved.
As per the email communication received, the information on your funeral policy was corrected and an updated policy schedule was sent via email.
We do apologise for any inconvenience that this matter might have caused, and hope that you are happy with the manner in which your complaint was handled.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Yours sincerely
Kenan Angrik
1Life's reply20 May 2015, 16:15
Official
Hello Lynettedj02,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants was in contact with you via email and the matter has since been resolved.
As per the email communication received, the information on your funeral policy was corrected and an updated policy schedule was sent via email.
We do apologise for any inconvenience that this matter might have caused, and hope that you are happy with the manner in which your complaint was handled.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants was in contact with you via email and the matter has since been resolved.
As per the email communication received, the information on your funeral policy was corrected and an updated policy schedule was sent via email.
We do apologise for any inconvenience that this matter might have caused, and hope that you are happy with the manner in which your complaint was handled.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Yours sincerely
Kenan Angrik