PK
Philip K
1 reviews | Active since Jul 2011
02 Feb 2016, 09:01
Unresponsive service
Contacted 1Life via email to cancel policy. Reply states that a response will be within 24 hours. No response in 24 hours. Currently on line with Cancellations Department, been on hold for 19 minutes.<br> <br> Unfortunately have to revert to HP to get service. <br> <br> 1Life, I need policy with number *** cancelled please. Our future possibility of doing business again depends on your service now.
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Replies (1)
1Life's replyOfficial
04 Feb 2016, 12:05Hello PhilipKrug,
Thank you for making us aware of the difficulty that you have been experiencing.
A consultant has contacted you and the matter has since been resolved.
As discussed, the policy was cancelled as per your request and confirmation thereof was forwarded.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of the difficulty that you have been experiencing.
A consultant has contacted you and the matter has since been resolved.
As discussed, the policy was cancelled as per your request and confirmation thereof was forwarded.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
1Life's reply04 Feb 2016, 12:05
Official
Hello PhilipKrug,
Thank you for making us aware of the difficulty that you have been experiencing.
A consultant has contacted you and the matter has since been resolved.
As discussed, the policy was cancelled as per your request and confirmation thereof was forwarded.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of the difficulty that you have been experiencing.
A consultant has contacted you and the matter has since been resolved.
As discussed, the policy was cancelled as per your request and confirmation thereof was forwarded.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.