PS
Palesa S

1 reviews | Active since Mar 2009

20 Sept 2016, 12:39

Unprofessional company, doesnt respond at all since 08 September 2016

<p> Dear 1life, I received a letter via email that my premium will be increasing from the 1st October 2016. I rep**** asking you how is it possible to increase a premium by close to 100% you sent me an email saying someone will call me within 48 hours and nobody has. This was on the 8th September 2016. Today is the 20th September 2016 and you are still giving me a silent treatment. This is not the first time that this is happening. Clearly you dont care about good service. Your unprofessionalism makes one regret for using your company services.</p>

0
Replies (2)
1Life
1Life's reply21 Sept 2016, 11:29
Official

Thank you for bringing this matter to our attention.

We were informed that one of our consultants has tried to contact you with no success.

Kindly contact our Resolutions Team on ***so that we can assist you.

Your sincerely
Resolutions Team.

PS
Palesa S's update04 Oct 2016, 09:42
Reviewer Update

Lebohang Habedi assisted me in a professional manner. Conpliments to her.