Unnecessary delays and incompetence

On the 21st of May, a family member passed away in another province, as the policy has an option to transport the body, i contacted them for the assistance and they required proof of death documents, which i did not have at the time and i went ahead and made my own arrangements, n on the 28th, i called them and they requested the documents which i sent on the 1st of June including the police report as the person died after the operation so the cause of death was deemed unnatural. they further demanded more confusing forms as its my 1st time experiencing death in the family and having to claim. i sent them the details of the forensic department and the investigating officer in charge to contact them but they still have not contacted them and have not responded to the claim. This is very frustrating as i took a loan to conduct the funeral and can u imagine the frustration that i would have if had depended on them. Now i have debt on my throat and an incompetence people handling the claim. I would really advise anyone against using this company in future, its unreliable and with the pain of loosing a family member they also maximize the pain with financial stress.