Unhappy with this service and un ethical actions

Good day....

I have cancelled my policy in November already. I will not be making a payment due to cancellation email that has been sent early November month 2018. I will be in touch with my bank as well to block any debit orders from you again ever.

If this issue does not get resolved as soon as possible I will be contacting the insurance ombudsman regarding un ethical actions.

Please resolve this ASAP or I will take this further.

I am done struggling. Now I have extra bank charges that went off with money I do not have!!!

This is really unacceptable...