Unhappy With Service

Good day Not happy with the fact that on the 8th of October 2018, I sent an email to ********** asking 1Life to change my banking details. On the email, I put my ID and policy number. I didn't receive any automated email response or response till today, whereby I had to call the call center to find out if my email was received. I was assisted by a lady by the name of Brilliant, who updated my banking details as I held. This is not good service at all. Can not have an email on your official website and not have any response on incoming email. Please improve your service