Unhappy new client

Not me waiting for Justin to call me back regarding my life insurance with them. I mean how long does it take to listen to a call. 1Life was suppose to debit my account on the 1st of every month as discussed when I took up the policy. Then on the 30 July my account gets debited leaving me unable to pay my rent. You dont even want to know where I slept. I want my policies cancelled and my money returned as promised then I want nothing to do with them. Looks like I will be contacting the Ombudsman soon maybe that way I will get help. Never again will I use 1Life, they lost me as a client from the 1st month. Justin did not even give me a turn around time mind you. I am very disappointed in their lack of empathy.