Unhappy client

This is an email I sent to the client service of 1Life they still have not responded and this seems to be my only means of getting them

Good morning

My name is Zenobia Seconna and I am writing this email on behalf of my mother Mrs BM October owner of policy *** as stated above.

As per my email below, we gave clear request that the policy be canceled and further debits not debited from my account since I am the payer.

This email below was sent on 5 March 2023 at 21:18pm.

On the 13th of March 2023 the debit order amount was deducted from my bank account.

This after we sent a clear email asking for cancelation.

You might come back and say this was not the way to cancel this policy but how are we to know better.... We did not receive a call nor any response to this email that I have sent, does this mean that nobody read my email? That is just beyond me because how can such a well established company client service not get back to us.

Now we are also struggling to login to the website because the OTP that are sent to my mother cell says the OTP is incorrect.

We need answers please in writing. Because we want this policy canceled and that debit order paid back.

Please revert back to us today still.