LF
Laurette F
1 reviews | Active since Jan 2012
19 Jun 2015, 08:45
Unhappy client
I received an sms this morning advising that my 1 Life debit order did not go through successfully, my policy is only inception from the 1 st of July and my debit order should only go off in July as agreed with the call centre??<br> <br> If 1Life is already giving bad service even before the policy starts then how will the service be when I need to claim? I would rather then cancel the policy.<br> <br> Furthermore, I want my bank charges refunded to me.<br> <br>
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Replies (1)
1Life's replyOfficial
19 Jun 2015, 12:01Hello Laurett,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you to discuss this matter.
As per the discussion you had, you were informed that the deduction date agreed upon with the consultant was 15 June 2015, for the policy to commence on 01 July 2015 since we cover you in advanced.
We do apologise for any misunderstanding regarding this matter.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Your sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you to discuss this matter.
As per the discussion you had, you were informed that the deduction date agreed upon with the consultant was 15 June 2015, for the policy to commence on 01 July 2015 since we cover you in advanced.
We do apologise for any misunderstanding regarding this matter.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Your sincerely
Kenan Angrik
1Life's reply19 Jun 2015, 12:01
Official
Hello Laurett,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you to discuss this matter.
As per the discussion you had, you were informed that the deduction date agreed upon with the consultant was 15 June 2015, for the policy to commence on 01 July 2015 since we cover you in advanced.
We do apologise for any misunderstanding regarding this matter.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Your sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you to discuss this matter.
As per the discussion you had, you were informed that the deduction date agreed upon with the consultant was 15 June 2015, for the policy to commence on 01 July 2015 since we cover you in advanced.
We do apologise for any misunderstanding regarding this matter.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Your sincerely
Kenan Angrik