Unhappy and Frustrated Client

I am a client with 1life for over 3years. At first I through that 1life was the most ideal insurance compañy to take out insurance covers for myself and family members. But 1life the the most disappointing and most pathetic insurance company I ever dealt with. On 28 November 2018, i sadly lost my sister. Called 1life to put a claim on the funeral policy I have with them and also a claim for the life insurance my sister have. During the week of all arrangements for the funeral and several submissions of required documents and calls to 1life for the claim, believe it or not, but it took 1life 7 days to pay on the funeral policy. After I have asked family members to deal with them, as every time I would call they will tell me that documents where not received, but the same documents were sent to them by my family. Not once was I contacted by them to inform me of outstanding documents, I was the one calling. So Sad. It is now more then a month that my sister is gone, and still I have heard nothing from them concerning my late sister's life claim. During December I informed and sent relevant documents with new banking details to deduct my reminder policies from. Believe it or not, after a few days I contacted them to find out if my new details were updated and was NOT. I did the changes over the phone and still they deducted from the old account. When I queried this, they so called humbly apologized, but the informed me that there was now missing payments. I have sent them the proof of payments, but still they double deducted from my new account. Later the day of the 31st December after just over a month of my late sister's funeral, the deducted a January premium for someone that no longer lives. 1life went to low to even send smss to my late sister's number informing her that she qualifies for a personal loan. Is 1life mocking the family with taking premiums and send messages to a dead person. The help and service that I am still receiving from them and their *********** and feeling less consultants is the worst and I can call them by their names. I am in the process of making my complaint public with the mails, calls on every social media I can think about. With still mourning my sister's death, I wish that 1life could transfer all my existing policies to another insurance company, because I don't think I can go through the same ordeals with them should anything happen to another family member.

Unhappy and frustrated so called 1life client.