Unfairly treated.

I am so disappointed by 1 life, I tried to update my new account number before end of April using ussd and i experienced some issued, called them and requested for their consultant to call me back as I’ve did not have enough airtime i was retrenched and she said no, then on the 25 of April I’ve sent an email to their customer service department no response .Finally on the 8 may 2018 a guy by the name of Evans called to update my account details, the reason i wanted to update this details is because i have an issue with my account so i was trying to close it. So because of no response from 1 life and their stupid system that is always trying to debit my account 3 to for times a day which left me with more charges to my account now I’m in more debts than before , I have been a customer for with 1life for about 5 years but now I’m so disgusted I need to cancel my life policy with them because i have to pay my bank fees . As we speak I now have to pay close to R300 to my bank because of 1 life debiting my account from end of april till today. Even after i have updated my account numbers they still tried to debit the wrong account number. If only this issue was resolved before month end I’ve wouldn't have to pay my bank.