1 reviews | Active since Mar 2016
Unfair cancellation of policy
Goodday Hello Peter<br> <br> Please see my email to 1 Life below : <br> <br> Goodday<br> <br> I had a policy at 1Life for almost a year if not longer. Every month they were deducting the money from my bank account.<br> <br> Now a week or 2 ago some consultant phoned me to so called upgrade my policy. We went through all the questions like always and then all of a sudden at the question about cancer and so on he said \ o he will have to phone me back \" . So a lady phoned me back telling me that I cannot have the policy due to my history of the servic cancer in 1994.<br> <br> What bothers me is why did they in the first place give me the policy knowing that I had cancer and that I am on hormone therapy. They send me a mail stating that they cancelling my policy and still they taking my money. How fair is that ?<br> <br> The reason for this email is , I want all my premiums back. I will take this up with our lawyer to assist me in this matter if no response from your side. It is unfair and very unprofessional from 1 Life side. I had paid all my premiums every month and then all of a sudden I loose my money. Sorry but I can not afford loosing money. <br> <br> Hope to hear from you very soon.<br> <br> "
Thank you for bringing this matter to our attention.
We are currently investigating this matter and feedback will be provided to you in due course.
For any more queries regarding this, please contact our Resolution Department on ***.
Kind regards
Resolutions Team.
Thank you for bringing this matter to our attention.
We are currently investigating this matter and feedback will be provided to you in due course.
For any more queries regarding this, please contact our Resolution Department on ***.
Kind regards
Resolutions Team.
