WL
Werner L
1 reviews | Active since May 2015
26 May 2015, 18:32
Unauthorized Debt
My debit order got returned and Telesure somehow debited the amount from my credit card without me ever giving them the details. I would say this can be seen as ***** from their side... <div><br></div><div><em>(Supplier name changed from Telesure Group Services to 1Life by Hellopeter.com)</em></div>
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1Life's replyOfficial
28 May 2015, 16:08Hello Werner72,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants has tried to contact you regarding this matter with no success.
We have pulled your records regarding the payments on your policy and it shows that your policy was cancelled in January 2015 and we did not receive any payments on this.
We need the deduction reference number from you in order for us to do an in-depth investigation regarding deductions going off your account.
Please contact our Resolutions department on ***so we can assist you.
Yours Sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants has tried to contact you regarding this matter with no success.
We have pulled your records regarding the payments on your policy and it shows that your policy was cancelled in January 2015 and we did not receive any payments on this.
We need the deduction reference number from you in order for us to do an in-depth investigation regarding deductions going off your account.
Please contact our Resolutions department on ***so we can assist you.
Yours Sincerely
Kenan Angrik
1Life's reply28 May 2015, 16:08
Official
Hello Werner72,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants has tried to contact you regarding this matter with no success.
We have pulled your records regarding the payments on your policy and it shows that your policy was cancelled in January 2015 and we did not receive any payments on this.
We need the deduction reference number from you in order for us to do an in-depth investigation regarding deductions going off your account.
Please contact our Resolutions department on ***so we can assist you.
Yours Sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants has tried to contact you regarding this matter with no success.
We have pulled your records regarding the payments on your policy and it shows that your policy was cancelled in January 2015 and we did not receive any payments on this.
We need the deduction reference number from you in order for us to do an in-depth investigation regarding deductions going off your account.
Please contact our Resolutions department on ***so we can assist you.
Yours Sincerely
Kenan Angrik