Unauthorised deduction from my bank account

<p>Dear Hallow peter</p> <p>I was looking for a life cover insurance and one life called me and we went through the technical question then they send me a policy schedule. I then reviewed the policy and wanted them to include additional cover on the policy and they did not. I kept on calling them and speaking to different consultants who promised to call me back and that never surfaced. I sent them an email asking them to cancel the policy as I was not happy with the service and the plan of the policy. A consultant gave me a call and I explained why I’m no longer interested in taking the policy and he send me the cancelation letter before the policy could commence.</p> <p> </p> <p>On the 27th 1life deducted a premium from my account after I had already cancel the policy and they had already sent me a cancelation letter which resulted in unpaid debit order charges as my other debit order could not be paid due to insufficient funds. I was liable to pay the bank R100 then had to reverse the debit order of one life and repay the other debit order that bounced.</p> <p>My account is sitting on a minus because of their negligence.</p> <p> </p> <p>Please assist.</p> <p> </p>