LM
Luxolo M

1 reviews | Active since Nov 2012

25 Jan 2016, 14:16

Unauthorised debit order

Last year I attempted to join 1Life funeral cover<br> Before the policy kicks in I lost my job and I contacted 1Life to inform them to cancel my policy as I would no longer have source of income to pay for contributions. A consultant called me, tried to retain me BUT I kept on telling him that I do not receive any income and therefore wont have money to pay for premiums. I would say he refused to cancel the policy because he did not cancel it instead he told me that 1Life will keep it open BUT will contact me monthly to check if I have not got the job yet. I was called in December and I told them that I still have not got the job. <br> <br> To my surprise this morning they deducted R534 from my account for the ******* policy I told them to cancel. I still have not found the job yet, and that was my last cent on the account, it is for my nephew's school fees.<br> <br> I need that money back ASAP<br> <br>

0
Replies (1)
1Life
1Life's reply27 Jan 2016, 12:00
Official
Hello Lmatshanda,

Thank you for affording us an opportunity to assist with your complaint.

We were informed that one of our consultants did contact you to resolve this matter.

As per the conversation you had, your policy was cancelled and the premium reversal letter was sent to you via email for the bank to authorise the reversal as requested.

We do apologise for any inconvenience that this has caused.

Should you wish to discuss this matter further, please contact our Resolutions Team on ***.

Yours sincerely
Resolutions Team.