Unauthorised cancellation of policy

Item: 1Life
Rating: 2
Author: Kim M

I sent an email on the 11/08/15 because my policy was cancelled without my knowledge. They haven't rep**** and its been 48 hours already. Clearly YOU AT 1LIFE DONT WANT OR NEED ME AS A CLIENT, SO GIVE EVERY LAST CENT BACK DUE TO YOUR INCOMPETENCE AND LACK OF SERVICE DELIVERY. From: [Email Removed] To: [Email Removed] [Email Removed] Subject: RE: Cancellation Confirmation of your 1Life policy Date: Tue, 11 Aug 2015 15:27:31 +0000 Good day Please advise who gave you the authorisation to cancel my policy. I requested the additional cover to be cancelled that I was contacted for but decided I never required it. How dare you cancel my policy without my consent??? My debit orders have never returned unpaid or anything! I need a response ASAP or this matter will be posted on HelloPeter. I want you to provide me with proof! Very upset and disgruntled client Kim Mitchell --- Date:

Helpful (0)

Replies (1)

1Life's replyOfficial

14 Aug 2015, 16:23

Hello MommaBear,

Thank you for bringing this matter to our attention.

We have tried to contact you regarding your complaint with no success.

An email informing you of our attempts was sent to you with confirmation that you still have an active Life Insurance policy with 1Life.

The policy that was cancelled as per your request is the All Women policy that covers for cancer and not your life cover.

We do hope this matter is cleared to your understanding and satisfaction.

Should you wish to discuss this matter further, please contact our Resolutions Department on ***.

Yours sincerely
Resolutions Team

1Life's reply14 Aug 2015, 16:23

Official