Unacceptable Service – Ignoring Policy Cancellation Requests

Both my wife and I have sent multiple emails to 1Life requesting the cancellation of her policy. Despite repeated attempts, our requests are completely ignored. It feels as though 1Life deliberately avoids responding so they can continue debiting her account month after month.

This kind of service is unacceptable and *********. Customers have the right to cancel, and being ignored is not only unprofessional but also exploitative. We expect immediate written confirmation of cancellation and refund of any debits taken after our initial request.