Unable to cancel our debit order

We had taken over two life policy payments for one of our employees who was dying of cancer. We sent a letter, and within two days, they changed the debit order details . Sadly the employee passed away. His family came in to discuss the policies, which were not paid out due to the type of policy which was taken out. We did however find out that the 2nd policy was for his wife's life cover, which was not part of our agreement.

We have been trying for two months to try and cancel the debit order as we no longer want to pay for the policy. Every time you speak to a consultant, each and every one of them give you a different story a) they promise to look into it and call me back b) they never return my calls and request each time to write a new letter and send it to ********** with no response (not even an automated response to say they've received my letter.

We have made it clear that the policy holder needs to pay for her own policy, and we just want our debit order to be cancelled. One of the consultants I spoke to - Rozanne said they were busy discussing with the policy holder to see if she wants to keep or cancel the policy. She also promised to call me back. No phone call whatsoever from anyone.

I'm not happy with the service received from 1Life. I'll never deal with them in my personal capacity . This is company funds that we no longer wish to pay for this policy, why can't it be an easy task to take care of?