RJ
Reg J
1 reviews | Active since Jun 2010
14 Aug 2017, 13:06
Trust issues
<p>I called 1Life and spoke to Jabulile on the 07/08/2017. I notified her I use a Vape with no nicoteen. She added that she would need to note me as a smoker… She asked if I smoked pipe or cigarettes and I answered neither. She added that would still need to be noted as a smoked. I requested that she please get underwritting to explain how the risk is determined. As there has been no known reports or material that a Vape is hazardous. She advised an underwritter would get back to me soonest. I called back 2 days later speaking to Mark and he said I should get a reply in the course of the day… Today I have had no satisfaction. My premium has been adjusted and amendmants sent to me but still I don’t know how the risk is determinded.</p>
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Replies (3)
1Life's replyOfficial
14 Aug 2017, 13:20Thank you for bringing this matter to our attention.
We are currently investigating this matter and feedback will be provided to you in due course.
For any more queries regarding this, please contact our Resolutions Department on ***.
Kind regards
Resolutions Team.
Best regards,
1Life's reply14 Aug 2017, 13:20
Official
Thank you for bringing this matter to our attention.
We are currently investigating this matter and feedback will be provided to you in due course.
For any more queries regarding this, please contact our Resolutions Department on ***.
Kind regards
Resolutions Team.
Best regards,
RJ
Reg J's updateReviewer Update
14 Aug 2017, 14:57It appears that 1Life has some serious underwriting problems. They have no idea neither does their staff that works under supervision. I have still not received an adequate response. Perhaps out of greed they just adjust premiums. I expect this matter to be sorted by the end of business. Jabulile has called me but she stumbles over her words she puts me on hold to have a conversation with the underwriters clearly this shows that the communication in the organization is flawed. Pathetic!
RJ
Reg J's update14 Aug 2017, 14:57
Reviewer Update
It appears that 1Life has some serious underwriting problems. They have no idea neither does their staff that works under supervision. I have still not received an adequate response. Perhaps out of greed they just adjust premiums. I expect this matter to be sorted by the end of business. Jabulile has called me but she stumbles over her words she puts me on hold to have a conversation with the underwriters clearly this shows that the communication in the organization is flawed. Pathetic!
RJ
Reg J's updateReviewer Update
15 Aug 2017, 15:03To no satisfaction has my trouble with 1Life been resolved. At first a decision was made to add me as a smoker now after putting it to question I am told I must do nicotine test. I don’t mind doing the nicotine test however it is to be for 1Life’s account. I have been told by Jabulile. When I took out the policy they were quick to send a nurse to do an HIV test now regarding the nicotine testing I’m told I must pay and send it for review. A decision was made on me as a smoker even though they do not have all the fact or scientific proof… In addition they acknowledge in the last email from Jabulile that they do not any official findings in relation to Vaping.
RJ
Reg J's update15 Aug 2017, 15:03
Reviewer Update
To no satisfaction has my trouble with 1Life been resolved. At first a decision was made to add me as a smoker now after putting it to question I am told I must do nicotine test. I don’t mind doing the nicotine test however it is to be for 1Life’s account. I have been told by Jabulile. When I took out the policy they were quick to send a nurse to do an HIV test now regarding the nicotine testing I’m told I must pay and send it for review. A decision was made on me as a smoker even though they do not have all the fact or scientific proof… In addition they acknowledge in the last email from Jabulile that they do not any official findings in relation to Vaping.