Trauma and horrible turn around time that is misleading policy owners

Good day, this report it's written on behalf of my sister in-law who lost his step son in gruesome manner.

Claim was registered telephonically on Friday 14 June 2024..

Why the claims are falsified with statement of claims are paid within 42hrs on adverti*****t when we are sold products.Knowing very well that claims will take more than 42hrs, worse to be told 14days because there's still investigating cause of death that is already on statement by police that can be called to verify death.

DHA1663 form is also there with body number and contacts of forensics to be called to confirm death. Parlour as well can be called, now I know why the family took out corpse to insurer to do all verifications at old mutual it was the pain and humiliation caused by insurer.

No service and no sense of urgecy,no sympathy, no empathy.This is more trauma and troubling to see that people are treated like that during time of loss.

The funeral policies are taken out for a funeral burial, not to be paid after burial. My sister in-law name is Lerato contact number ***.Burial is on 20th and the payment will be on Friday morning after funeral.