Time to walk away from this useless insurance

One the 30th of July,after I updated my funeral and life cover,I was given an email that I won a R1000 voucher and that it will be paid in 14 days. 14 days after still nothing,called in 5 times and still no help and now I am left to wonder if being loyal for so many years is worth it because they claim they going to assist but I am always following up.