DR
Daniel R
1 reviews | Active since Jun 2014
07 Jul 2015, 17:06
They are not honest
On 29 May 2015 I wrote a complaint about 1Life (that they owe me money), they replyed, and phoned me to confirm that they will pay me the money no later than 12 June 2015....it is now 7 July 2015 and 1life has disappeared!!!!!!<br> I find this highly unproffesional, and do not know how a insurance company can get away with this!!!!!!<br> They admit to being wrong, promises to fix the problem.....and never do!!!<br> The are higly dishonest...be very carefull off them.
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1Life's replyOfficial
08 Jul 2015, 09:35Hello WernerRoets,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you to discuss this matter.
As per the discussion you had, the refund was processed into the old account and the bank returned it because it is closed.
We have now changed the banking details as per your request and the refund was processed into the new account.
The funds will be available in your account by no later than 15 July 2015.
We do apologise for any inconvenience caused regarding this matter.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you to discuss this matter.
As per the discussion you had, the refund was processed into the old account and the bank returned it because it is closed.
We have now changed the banking details as per your request and the refund was processed into the new account.
The funds will be available in your account by no later than 15 July 2015.
We do apologise for any inconvenience caused regarding this matter.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Yours sincerely
Kenan Angrik
1Life's reply08 Jul 2015, 09:35
Official
Hello WernerRoets,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you to discuss this matter.
As per the discussion you had, the refund was processed into the old account and the bank returned it because it is closed.
We have now changed the banking details as per your request and the refund was processed into the new account.
The funds will be available in your account by no later than 15 July 2015.
We do apologise for any inconvenience caused regarding this matter.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you to discuss this matter.
As per the discussion you had, the refund was processed into the old account and the bank returned it because it is closed.
We have now changed the banking details as per your request and the refund was processed into the new account.
The funds will be available in your account by no later than 15 July 2015.
We do apologise for any inconvenience caused regarding this matter.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Yours sincerely
Kenan Angrik