VM
Victoria M
1 reviews | Active since Dec 2015
26 Nov 2019, 10:03
THEFT AND DAY LIGHT *******
Worst service ever I feel *****ed by a company I trusted with my life.... Everybody has bad months in life and November proved to be one of those financially challenging months for me I missed 1 premium from 1life and told myself its ok they will double debit me in December as they always do whenever I miss a premium. Than I received a call from one of their consultants saying my policy has lapsed due to missed premiums. I have been paying 1life for 3years and now because of 1missed premium my policy has lapsed is that even legal.... the consultant hung up on me when I told him all this is wrong 1life is *****ing from their customers...
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1Life's replyOfficial
26 Nov 2019, 12:04Good day Victoria, thank you for bringing this matter to our attention. It is true that months are not the same and we all go through bad patches. 1Life is always willing to look into alternative ways that we can assist you in maintaining your cover active. A consultant will be in contact shortly to assist you. We apologize for any inconvenience that this matter may have caused. Kind regards, The 1Life Team.
1Life's reply26 Nov 2019, 12:04
Official
Good day Victoria, thank you for bringing this matter to our attention. It is true that months are not the same and we all go through bad patches. 1Life is always willing to look into alternative ways that we can assist you in maintaining your cover active. A consultant will be in contact shortly to assist you. We apologize for any inconvenience that this matter may have caused. Kind regards, The 1Life Team.