The worst service ever

My dad passed away in April 2022,to date his claim is in”progress” a simple funeral claim that I meant to take 24 hours,I am told that the death certificate is not clear??what lame excuse..you have assessors assigned on a claim,surely validating the existence of the death certificate should fall under his scope of work..I have now sent the documents via whattsup,still no feedback…I have given you guys everything except his body which can be arranged as well..please sort this claims out….It is shocking that a funeral policy could actually take this long.